For Mayor of Toronto · 2026Simpler access
One recognizable starting point across web, phone, in-person and trusted community channels.
Home / Priorities / The City That Works
Pillar 1 · One Front DoorCity Hall should not be a maze.
Tell us once. Know who owns it. See what happens next.
The daily test of trust
Residents should not need insider knowledge to get help.
A 311 request, permit, missed service, housing problem, licence or safety concern should have a clear starting point, owner, timeline and path to human support.
Clear ownership
Every request should have an accountable owner rather than disappearing between departments.
Better timelines
Residents should understand what happens next, when action is expected and what to do if progress stops.
Fewer handoffs
City Hall should coordinate internally instead of making the resident repeat the problem to multiple offices.
Accessible human service
Digital tools should improve access, while phone, in-person, translation, accessibility and human escalation remain available.
Visible accountability
Publish service standards, performance and improvement progress in plain language.
Why this turns Megacity into Gigacity: Toronto organizes public service around the complete resident need rather than its internal silos.
One Front Door to City Hall
One question. One request. One starting point.
Whether the issue is 311, a permit, housing support, flooding, accessibility, translation, licensing, a tenant concern or a business application, the resident should know where to begin.
Case ownershipA named service or team owns the request and coordinates the handoffs.
Status and timelineThe resident can see what has happened, what comes next and when.
Human escalationComplex or essential cases can reach accountable human support.
Public standardsToronto publishes whether service is improving and where bottlenecks remain.
Why this turns Megacity into Gigacity: the burden of coordination moves from the resident to City Hall.
Practical service pathways
Make the most common journeys easier.
The first improvements should focus on high-volume, high-friction services residents and businesses use every day.
311 and neighbourhood service
Clear ownership, reliable updates and an escalation path for repeated or unresolved issues.
Housing and tenant help
Repairs, complaints, safety concerns, housing support and enforcement cases with visible status and human assistance.
Permits and approvals
Clear requirements, coordinated reviews, predictable timelines and fewer contradictory instructions.
Business services
Licensing, inspections, construction impacts, loading and other requirements through one understandable pathway.
Flood and resilience support
One place to understand risk, programs, responsibilities, project status and household protection options.
Accessibility and translation
Design access into the service from the start rather than treating it as a separate exception.
Housing remains first
City services must help put keys in doors.
Clear permits, coordinated infrastructure, predictable inspections and accountable timelines are essential to More Housing Faster with Robotics.
Why this turns Megacity into Gigacity: better service becomes productive housing capacity.
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